🎧 Customer Support Prompts
Support responses, FAQs, knowledge base articles, and chatbots
15 prompts
Write a support response to a customer asking about
Draft a helpful, empathetic response to a customer who {issue}.
Create a knowledge base article about
Write a clear help center article explaining {feature}.
Write chatbot conversation flows for
Design 5 conversation flows for a chatbot handling {topic}.
Draft a refund/return policy response for
Write a response to a customer requesting a refund for {product}.
Create a customer satisfaction survey for
Design a CSAT/NPS survey for {product}.
Write escalation response templates for
Create 3 email templates for escalating customer issues: (1) Acknowledgment of escalation, (2) Update with interim solution, (3) Final resolution.
Create an onboarding guide for new users of
Write a step-by-step getting started guide for new users of {product}.
Write a service outage communication for
Draft an incident communication for a {service} outage.
Create FAQ responses for
Write clear, concise answers to the 10 most common questions about {product}.
Write a feature request response to a customer suggesting
Draft a response to a customer who requested {feature}.
Create a support quality rubric for
Define a quality assessment rubric for support interactions about {product}.
Write a 'how to contact support' page for
Create a helpful page explaining how to get support for {product}.
Draft a customer success story/case study questions for
Write an interview guide for a customer success story about {product}.
Create a proactive support message for
Write a message to proactively reach out to users who might be experiencing {issue}.
Write template macros for common support scenarios about
Create 5 canned response templates (macros) for {product} support.